Digital Customer Experience
Customers' expectations are changing —
we level up the experience.
SERVICE
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Working Partnerships
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CSAT / promoter
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Glassdoor / happiness
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Opt in Integrations / API
Connect with customers where they are
We offer fully integrated business process outsourcing that drives brand loyalty, including call center, answering service, IT, chat, technical, and email support
OPUS SOLUTIONS SERVICES
Transformative Digital Customer Experience
Inbound & Outbound Call Center
Our inbound and outbound call center teams are custom built to help your existing team evolve. We invest in people and culture to better serve you and the custom teams we build for you. Our technology-enabled, empowered, and engaged teams deliver enhanced global customer engagement and experience.
Customer Success
Dedicated customer success teams to maintain healthy relationships, fight churn, improve NPS, and upsell.
Multilingual Support
Dedicated teams provide support in over 25 different languages for our customers around the globe.
Technical Support
Our technical support teams enhance customer experience with a focus on first pass resolution to any technical problem. Our custom teams support businesses and consumers according to client service level agreements and security requirements
Chat Support
Our chat support teams allow your customers to engage with you any time, from any device to resolve any issues. Our custom teams drive higher customer satisfaction, deliver significant cost savings, provide business continuity, and assist live agents to improve the customer experience.
Email Support
Our email support teams establish good communication with customers focused on building trust. Our custom teams are trained in effective written communication to enable an enhanced customer experience.
Outsourced IT Support
Our IT support teams are focused on serving modern companies worldwide. Our custom teams allow you to reduce your operating expenses while accelerating growth and scale. We prioritize data protection and solving even your most complex technology challenges.
Telephone Answering Services
Our answering service teams provide support by managing tasks such as receiving messages, reviewing and managing requests, handling orders, scheduling appointments, and supporting existing teams. We customize a team of trained staff on any front office services you need.
HUMAN IN THE LOOP
Integrated NPS prioritizing systems
Our approach to customer experience allows dynamic integration regardless of your platforms, telephony, systems of record, and contact touchpoints. We consume and drive personalized interactions at every step along with your customer or consumer journey. Leveraging the best tech stack, we put the right people in the loop at exactly the right time to transform your customer experience workflow.
OUR BENEFITS
What Sets Us Apart?
Transformative
Our focus is on your key performance indicators and also on clearly defined service level agreements. We focus on transforming experience at the personalized human level by combining the right technology through integration and bringing your business workflow to life with caring, passionate people focused on the why in each interaction
Strategic
Our technology supports continuous analytics, progress monitoring, and strategic development of innovative solutions to drive competitive advantage for interaction management. We use your consumer behavior data to create better, faster, and rewarding experiences in every single interaction — across all channels
Purpose Driven
Our human touch and culture focus integrated with top technology delivers heightened customer satisfaction. We empower our custom teams to work alongside automation, adding a human element and empathy to customer communications and problem resolution
Future Focused
Our ability to flex, expand, and adapt allows us to drive results in fast-paced markets and support high growth goals. We embrace the use of full integration suites processes and serve up better, more rewarding experiences for customers and employees
OUR PROVEN APPROACH
Modern Technology Integrations
- 1
Onboarding
Your onboarding manager helps you build your team using a proven project management approach (roadmap, recruit, process, train, and launch)
- 2
Sourcing
Your recruiting team combines sourcing and headhunting to interview, test, and curate your custom-tailored team
- 3
Training
Your training team facilitates and builds training documentation with you and creates a certification plan with your team
- 4
Production
Your custom team is 100% dedicated to you. They are assigned a manager, and we continually monitor KPIs and goals
- 5
Continuous improvement
You are assigned a customer support manager to partner with you on continuous improvement and help you project manage your work and team
- 6
Growth
You can accelerate growth, level up production, increase efficiency, and improve your bottom line
OUR GREATEST ASSETS ARE
Our Clients
HAPPY CUSTOMERS
Clients Reviews
5.0
Good customer service is critical for building and maintaining customer satisfaction and loyalty. It can include effective communication, timely response to inquiries, and resolution of issues. A positive customer service experience can lead to repeat business and positive word of mouth.
4.9
We have been using Opus Solutions for our customer service needs and have been extremely impressed with the level of service they provide. Their team is knowledgeable, efficient, and always goes above and beyond to resolve customer inquiries and issues. Our customers have noticed a significant improvement in the quality of service they receive, which has led to increased satisfaction and loyalty. We highly recommend Opus Solutions to any business looking to enhance their customer service
4.9
Opus Solutions has been a game-changer for our online shopping outlet. Their customer service solutions have allowed us to efficiently and effectively handle customer inquiries and resolve issues. The team is professional, knowledgeable, and always goes above and beyond to ensure customer satisfaction.
5.0
Our company recently partnered with Opus Solutions and we have been thoroughly impressed with their level of customer service. Their team is highly skilled, professional and always goes the extra mile to ensure our customers are satisfied. Our customers have noticed a significant improvement in response times and resolution of their inquiries, leading to increased customer satisfaction and loyalty. We couldn't be happier with our decision to partner with Opus Solutions and would highly recommend them to any company looking to enhance their customer service capabilities.
OPUS SOLUTIONS EXPERTISE
Core Services
Digital Customer Experience
Opus Solution’s outsourced digital customer service connects you to your customers where they are. We offer business process outsourcing that drives brand loyalty including Call Center, Answering Service, Chat, Technical, and Email support. Expand customer satisfaction by staffing the right people with the right skills across all customer channels. The results are increased brand loyalty and competitive advantage
Learn moreContent Control & Verification
Opus Solution’s outsourced content control and verification expand your security to protect you and your customers. We offer business process outsourcing and technology safeguards including Content Moderation, Fraud Prevention, Abuse Detection, and Profile Impersonation Monitoring. Expand content control and verification by joining your team with ours. The results are enhanced safeguards and improved customer trust
Learn moreBack-Office Support
Opus Solutions outsourced back-office support leverages the best in API, integrations, and automation. We offer back-office support and transaction processes across Research, Order Processing, Data Entry, Account Setup, Annotation, Content Moderation, and QA. The results are improvement in turnaround, critical KPI achievement, enhanced quality, and improved customer experience
Learn more
Digital Customer Experience Trends 2022
With 2021 behind us, it's safe to say that most of us have been able to return to normalcy, or perhaps a new normal that the pandemic has forced us to accept. However, one aspect that remains a primary concern for several organizations is how to sustain themselves despite the numerous online competitions.It wasn’t long after that organizations began prioritizing the digital customer experience in the hopes of getting an edge over competitors. And many actually did.Since change is the only constant left in the business industry, it's become increasingly crucial for businesses to keep up with the ever-evolving digital customer experience strategy in order to remain relevant. So what better time would there be to adapt to these changes than now to plan your digital CX strategy?We’ve saved you the trouble by narrowing down some of the hottest digital customer experience trends you’re bound to see in 2023.Let’s
With 2021 behind us, it's safe to say that most of us have been able to return to normalcy, or perhaps a new normal that the pandemic has forced us to accept. However, one aspect that remains a primary concern for several organizations is how to sustain themselves despite the numerous online competitions.It wasn’t long after that organizations began prioritizing the digital customer experience in the hopes of getting an edge over competitors. And many actually did.Since change is the only constant left in the business industry, it's become increasingly crucial for businesses to keep up with the ever-evolving digital customer experience strategy in order to remain relevant. So what better time would there be to adapt to these changes than now to plan your digital CX strategy?We’ve saved you the trouble by narrowing down some of the hottest digital customer experience trends you’re bound to see in 2023.Let’s